Venner ships from two fulfillment centers, each serving different regions:

Monterrey, Mexico

We ship to:

• Mexico, Argentina, Colombia, Guatemala, Spain, and Peru.

Laredo, Texas (USA)

We ship to:

• United States, Canada, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, United Kingdom, Israel, United Arab Emirates, Australia, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, and South Korea.

If your country is not listed above, unfortunately we are not able to ship to that destination at this time.

For questions about orders shipped from Laredo, Texas, please contact contact@vennershop.com.

For questions about orders shipped from Monterrey, Mexico, please contact contacto@carterasvenner.com.

International shipping rates vary by destination and shipping origin:

Shipments from Monterrey, Mexico

• For orders shipped to Argentina, Colombia, Guatemala, Spain, and Peru, the international shipping fee is USD $15 or €15, depending on the destination.

Shipments from Laredo, Texas (USA)

• For orders shipped to Canada, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, United Kingdom, Israel, United Arab Emirates, Australia, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, and South Korea, shipping rates are:

• Standard shipping: USD $8
• Express shipping: USD $12
  

United States and Mexico orders have lower domestic shipping rates, as they are not considered international shipments. Final shipping costs are always shown at checkout.

International delivery times may vary depending on the destination and customs processing.

In general:

• Express shipping: approximately 3–4 business days
• Standard shipping: approximately 5–10 business days

Please note that these timeframes are estimates only. All international orders must go through customs, and clearance times may occasionally take longer than expected. Customs processing is outside of our control, and delivery dates cannot be guaranteed.

Yes. Our prices include the cost of the product and shipping; however, international orders may be subject to duties, taxes, or import fees determined by your country’s customs authorities.

If applicable, your local customs office or carrier will usually contact you by email to inform you of any outstanding balance that must be paid before delivery.

No. Customs duties, taxes, or tariffs are not included in international orders. Your payment covers the cost of the product and the shipping fee only.

If customs fees or import taxes are refused, the shipment may be held by customs and considered abandoned. In these cases, the order cannot be delivered and we are unable to offer a refund for the product or shipping costs.

International orders are shipped with the understanding that any applicable customs fees are the responsibility of the customer.

Yes. International shipments may be inspected by customs authorities, which can occasionally cause delays. Customs procedures and inspection times vary by country, and these delays are outside of our control.

Once your order is confirmed, tracking information is usually generated within 1–2 business days. We recommend checking your tracking status regularly, as customs or the carrier may require additional information to complete the import process.

If your package has not shown movement for several days, it may be due to customs processing. We recommend contacting our support team by filling out the form below, and also reaching out directly to the carrier to confirm whether any additional information is required to complete delivery.

Yes. We accept international returns for eligible items that meet our return conditions. You can request a return within 30 days of delivery as long as the item is unused, in original condition, and not personalized or engraved.

For more details about international returns, please visit our Returns page.

Customers are responsible for the cost of return shipping from their country to our warehouse. We recommend using a trackable shipping service, as we are not responsible for lost returns.

For more details about international returns, please visit our Returns page.

No. Duties, taxes, and customs fees are non-refundable, as they are charged by your local customs authority. Original shipping fees are also non-refundable. However, the amount you paid for the product itself is refundable once the return is received and approved.

For more details about international returns, please visit our Returns page.

If you have any questions about international orders, our support team will be happy to assist you. You can contact us by filling out the form below or by emailing us at contact@vennershop.com

Our team is always happy to assist with international order inquiries. However, we also recommend contacting the carrier directly, as they may require additional information from you to complete customs clearance.

If your order has shown no movement for an extended period of time and you have been unable to get assistance from the carrier or customs authorities, our support team is here to help you resolve any delivery-related issues with your international order.