Introduction

At Venner, we take privacy seriously – we are committed to keeping your personal information safe. All personal data we collect is securely stored and only used for the purposes described in this Privacy Policy.

This Privacy Policy applies to information collected through our websites (including vennershop.com) and any other interactions we may have with you (for example, if you contact our customer service team).

Who are "we"?

When we talk about “we” (or “our” or “us”), we mean Venner LLC and its wholly owned subsidiaries. Venner LLC is incorporated in Texas, USA, and we supply goods worldwide.

For European Union data protection purposes, Venner has appointed a representative in the EU. You may contact us at contact@vennershop.com for any questions regarding your personal data in the EU or UK.

What is "Personal Data"?

We treat any data that could directly or indirectly identify you (or your device, over time and across services) as “Personal Data.” This includes information like your name, address, telephone number, and email address. It can also include less obvious identifiers, like your IP address.

What data do we collect?

When you visit vennershop.com or purchase Venner products online, we may collect the following types of Personal Data:

Customer Information (provided by you):

• Name
• Email address
• Shipping and/or billing address
• Payment information
• Products purchased
  

Usage Data (collected automatically):

• Pages you visit on our site
• How you arrived at our website (e.g., via ad or link)
• Buttons/links you click
• Whether you are a first-time or returning visitor
• Geolocation data (country/city)
• Inferences we may draw about your preferences
  

IP Address:
Automatically collected each time you visit our site. In many jurisdictions (including the EU and California), your IP address is considered personal data.

How we collect data

• Directly from you: when you place an order, sign up for emails, create an account, or contact us.
• Automatically: through cookies, pixels, and similar technologies that track site usage. (See our Cookie Policy for details).

How we store and protect data

We use appropriate technical and organizational measures to protect your personal data, including SSL encryption during checkout. Data may be stored on servers located in the United States.

How we use data

We only process your personal data when:

• necessary to fulfill your orders,
• required to comply with law,
• based on our legitimate interests (e.g., improving our services, fraud prevention), or
• with your explicit consent.
  

Main purposes include:

• Fulfilling your purchases and managing your account
• Providing customer service and support (returns, warranties, inquiries)
• Sending updates, promotions, and newsletters (with your consent)
• Improving our website experience through analytics
• Detecting and preventing fraud or unauthorized use
• Targeting ads and marketing (with cookie consent)

How we share data

We only share your data with trusted third parties where necessary, such as:

• Payments: Shopify Payments, PayPal, Stripe
• Shipping: DHL, FedEx, UPS, USPS, and other carriers
• Email & Marketing: Klaviyo, Meta (Facebook/Instagram), Google Ads
• Fraud prevention & security tools
  

We never sell your personal information or email lists.

We may also share data when legally required (e.g., with regulators, courts, or law enforcement).

International data transfers

If you live outside the U.S., your data may be transferred and processed in the United States or other countries. We ensure adequate protections are in place (e.g., Data Processing Agreements or equivalent safeguards under GDPR).

Data retention

We retain personal data only for as long as necessary to:

• fulfill your orders,
• comply with legal obligations (e.g., tax records), or
• resolve disputes.
  

After that, data is securely deleted or anonymized.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent for marketing
• Object to or restrict our processing of your data
• Lodge a complaint with your local Data Protection Authority (EU/UK) or the California Attorney General (for CCPA).
  

You can unsubscribe from marketing at any time using the link in our emails.

Contact Us

If you have questions about this Privacy Policy or your data, you can contact us at:

Venner LLC

14602 Archer Dr

Laredo, TX 78045

contact@vennershop.com

We will respond as required under applicable law (generally within 30–60 days depending on your jurisdiction).

Changes to this policy

We may update this Privacy Policy from time to time as our practices change or as laws require. The updated version will always be posted on this page with the “Last Updated” date at the top.