1. Currency and Pricing

All transactions are processed in the currency displayed at checkout. Taxes, duties, or fees (if applicable) will be shown at checkout before completing your purchase.

2. Shipping and Delivery

Venner ships to most addresses worldwide. Shipping rates and estimated delivery times are calculated at checkout, depending on location and method.

While most orders arrive on time, delivery delays may occur due to factors outside our control (e.g., customs clearance, courier delays). If you have any concerns, please contact contact@vennershop.com.

3. Customer Service

We are committed to providing exceptional customer service and quality products. Standard processing and dispatch times are 1–3 business days. For any questions or concerns about your order, products, or returns, please reach out to contact@vennershop.com.

4. Return Policy

Venner offers easy returns to ensure your satisfaction. Details of our return policy are available on our Returns page.

If your product has a defect or does not meet expectations, please contact us for an exchange or refund. If you made an error when ordering, let us know quickly — the sooner we act, the more chance we have to reduce unnecessary shipping and environmental impact.

5. Product Warranties

Venner products are covered by warranty against defects in materials and workmanship:

• Wallets, passport holders, and small accessories: 100-year warranty
• Bags (backpacks, toiletry bags, packing cubes, shoe bags): 1-year warranty
  

Warranty coverage details are included on each product page. If something isn’t right, contact us and we’ll work to resolve it.

6. Copyright

All content on vennershop.com (including text, images, and design) is for personal, non-commercial use only.

You may download or copy content for personal use. However, no rights, title, or interest are transferred to you. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, or sell any content from this Site without Venner’s prior written consent.

7. Security

When purchasing from Venner, your payment information is processed securely through encrypted SSL (secure sockets layer) technology. This is the industry standard for online transactions. If you have questions about security, please email contact@vennershop.com.

8. Venner Promotions – General Terms

Venner may offer promotions or discounts from time to time. The terms of each promotion will be stated in the relevant offer.

• Venner reserves the right to change, withdraw, or end a promotion at any time, subject to applicable consumer laws.
• Time-limited promotions will be strictly enforced.
• Only one promotion/discount can be applied per order unless otherwise specified.
• Promotions are void where prohibited by law.
• All products purchased during a promotion are covered by Venner’s standard warranty.
• Refunds for promotional purchases will reflect the discounted purchase amount.
  

9. Venner Social Media Promotions

Competitions and giveaways run on Instagram (@venner_usa) or other official Venner channels are open to participants unless restricted by local laws.

• If under 18, you must have parental/guardian consent.
• No purchase is necessary to enter unless explicitly stated.
• Prizes cannot be exchanged for cash.
• Winners will be selected based on the criteria outlined in the competition post. Venner’s decision is final.
• By entering, you agree that Venner may publish your first name, city/country, and winning entry on our social channels.
• Competitions are governed by the laws of Texas, USA.
  

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, USA. By using this Site, you submit to the jurisdiction of Texas courts.

For questions about these Terms, please contact us at contact@vennershop.com.