At Venner, your satisfaction is our priority. We design our products with high-quality materials and craftsmanship so they can travel with you for years. Still, we understand that sometimes issues may arise. To keep things simple and transparent, we’ve set clear policies for returns, exchanges, and warranty coverage.

Returns & Exchanges

Damaged Items

• If you receive a damaged product, you can request an exchange or return with no additional cost.
• To process your request, we’ll need clear photo or video evidence showing the damage.
• Once verified, we’ll arrange the exchange or refund promptly.
  

Wrong Item Received

• If the product you received is different from what you ordered, you’re entitled to a replacement.
• Please provide proof showing the mismatch with your original order.
• After confirmation, we’ll send you the correct item as quickly as possible.
  

Warranty Coverage

All Venner products are covered against defects in materials and workmanship:

• Wallets, passport holders, and small accessories → 100-day warranty
• Bags (backpacks, toiletry bags, packing cubes, shoe bags) → 1-year warranty
  

The warranty covers issues such as:

• Premature wear and tear
• Broken zippers, seams, or hardware
• Defects in materials or craftsmanship
  

Warranty Exceptions

• Claims made after the warranty period (100 days or 1 year depending on product type) are not eligible.
• Warranty does not cover normal aging, misuse, or damage caused by accidents.
• All warranty or return requests must include clear evidence of the defect or issue.
  

How to Start a Claim

To initiate a warranty or return request, please fill out the form on the beginning of this page and our team will reach to you as soon as possible or you can contact our customer service team:

contact@vennershop.com